Support

Welcome to Momoo Memory Pet Champions support. Momoo is a cute tap-sequence memory puzzle game — watch the numbers, remember the order, and tap before time runs out.

Contact support

For help, feedback, or bug reports, please contact us:

When contacting support, please include:

• Your device model
• Your iOS version
• App version
• A short description of the issue
• A screenshot or screen recording if helpful

Frequently asked questions

Does Momoo require an account?

No. Momoo does not require login, account registration, password, or social sign-in.

Does Momoo work offline?

Core gameplay and your progress work on your device. An internet connection is used when available for analytics, crash reporting, remote configuration, notifications, and optional rewarded ads. When you are offline, those features are simply unavailable while you keep playing.

What data does Momoo use?

Momoo does not require an account, and your game progress is stored on your device. The app uses Google Firebase (Analytics, Crashlytics, Remote Config, App Check, and Cloud Messaging if you allow notifications) and shows optional rewarded ads through Google AdMob. Momoo does not request App Tracking Transparency and does not use the advertising identifier (IDFA) to track you. Full details are in our Privacy Policy:
https://parentpilot.xyz/momoo/privacy

Does Momoo have ads or in-app purchases?

Momoo may show optional rewarded ads — for example, to continue after a Game Over or to refresh the Mission Board. Watching one is always your choice; declining costs nothing and Retry/Home are never blocked. There are no banner or interstitial ads, no ads during the memorize/tap phase, and no in-app purchases.

How do notifications work?

Notifications are optional. Momoo asks for permission only when you opt in (never on first launch). You can turn them off any time in your device settings.

Why did my progress disappear?

Momoo stores progress locally on your device (there is no cloud save). Progress may be removed if:

• You delete the app
• You reset progress in Settings
• Your device storage or backup is cleared
• You install the app on a different device without transferring local app data

How do I unlock more Pet Champions?

Pet Champions unlock as you reach higher Best Levels in Classic gameplay. Current unlocks are based on Classic Best Level progress.

What is Daily Trial?

Daily Trial gives you a new local challenge every day. It uses local game data and does not require an online account.

What happens when I reset progress?

Reset Progress clears levels, stats, achievements, unlocks, and local completion progress. Your Sound, Haptics, and onboarding/settings preferences are kept.

App information

• App name: Momoo Memory Pet Champions
• Short name: Momoo
• Category: Memory puzzle / casual game
• Platform: iOS

Privacy

Momoo is local-first: no account is required and your game progress is stored on your device. The app uses Google Firebase services and shows optional rewarded ads, as explained in the Privacy Policy:
https://parentpilot.xyz/momoo/privacy